Refund Policy
At Levent, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward and hassle-free refund policy.
1. Eligibility for Refunds
Items must be returned within 30 days from the date of purchase.
The item must be unused, in its original condition, and with all original tags, packaging, and accessories included.
Proof of purchase (e.g., receipt or order confirmation) is required.
2. Non-Refundable Items
Items marked as final sale or clearance are not eligible for refunds.
Gift cards and customized products are non-refundable.
Products that have been worn, damaged, or altered in any way after receipt are not eligible.
3. How to Request a Refund
To initiate a refund, please contact our customer service team at [email] or through our contact form on the website.
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Once your request is approved, we will provide you with the return shipping instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect item.
We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Please ensure the item is packaged securely to prevent damage during transit.
5. Processing of Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that processing times may vary depending on your bank or card issuer.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions about our refund policy, please reach out to us at [email] or through our contact form.