🛒 Sales Policy

  • Orders can be placed through the website or via direct messages.
  • Customers must provide complete and accurate information, including:
    • Full name
    • Phone number
    • Detailed address
    • Size
    • Model
  • The customer will be contacted via WhatsApp to confirm the order and all details before shipping.
  • If the order is not confirmed within 24 hours, the store reserves the right to cancel it.
  • The store is not responsible for any errors in the information provided by the customer.

💳 Payment Policy

  • Cash on delivery is available.
  • Payment can also be made via Vodafone Cash, InstaPay, bank cards, ValU, or Premium.
  • For prepaid orders, shipping will only take place after the full payment is received.

🚚 Shipping & Delivery Policy

  • Orders are prepared within 1–3 business days.
  • Delivery time varies depending on the customer’s location and the shipping company.
  • Shipping costs are fully borne by the customer.
  • If delivery fails due to incorrect customer information, the customer will bear the cost of reshipping.
  • The customer is allowed to open and inspect the package before receiving it.
    If the order is refused for any reason, the customer is responsible for the shipping fees.

🔄 Exchange & Return Policy

  • Exchange or return is allowed within 14 days from the date of receiving the order.
  • The product must be in its original condition and unused.

Exchange or return is allowed within 30 days in the following cases:

  • Receiving a product different from the order.
  • Presence of a clear manufacturing defect.

❌ Exchange or Return Is Not Accepted in the Following Cases:

  • If the product has been used or damaged.
  • Discounted or promotional items (exchange only, no returns).

🛡️ Store Rights

  • The store reserves the right to modify these policies at any time.
  • The store reserves the right to refuse or cancel any order that violates these terms.